Shipping Policy

We ship to 28 countries. If yours isn't offered at checkout, email us and we'll see what we can do.

Where your order ships from

Withinly is an Australian business (ABN 87 378 646 623). Our products are made and shipped by our fulfilment partner overseas, and parcels travel directly from them to you rather than via Australia. This keeps our prices where they are, but it does mean delivery takes longer than a domestic post — please read the estimates below before you order.

Your order is with us. If anything goes wrong with it, you deal with Withinly, not with our supplier.

Processing time

Orders are processed and dispatched within 1–2 business days of payment. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email with tracking as soon as your order is on its way.

Delivery estimates

Estimated transit times after dispatch:

• Australia and New Zealand: 10–20 business days
• United Kingdom, United States, Canada and Europe: 12–25 business days
• All other destinations: 12–25 business days

These are estimates provided by our carriers, not guarantees. Customs processing and peak periods can add time.

Shipping costs

Rates are set in Australian dollars and converted to your local currency at checkout.

• Australia — Standard: A$11
• Australia — Standard: free on orders of A$100 or more
• Australia — Express: A$15. Express buys priority handling and a faster carrier leg where our partner offers it; because parcels still travel internationally, it shortens the times above but does not make delivery immediate.
• International — Standard: A$20 flat, to every destination we ship to

Customs, duties and taxes

For Australian orders under A$1,000, everything payable is charged at checkout — there is nothing further to pay when your parcel arrives.

For international orders, the destination country may charge import duties, taxes or handling fees. These are set by that country, are not included in our prices, and are the recipient's responsibility.

Tracking, delays and lost parcels

Your dispatch email includes a tracking number. Tracking can take a few days to show its first scan, and may go quiet for a stretch while a parcel is in transit between countries — this is normal and doesn't mean anything is wrong.

If your order hasn't arrived within the estimated window, email withinlyjournal@gmail.com with your order number. We'll chase the carrier and keep you updated. If a parcel is confirmed lost in transit, we'll send a replacement or give you a full refund — your choice.

Incorrect or incomplete addresses

Please double-check your delivery address at checkout. If a parcel is returned because the address was wrong or incomplete, we'll contact you to arrange redelivery; re-shipping costs may apply.

Changes and cancellations

If you need to change or cancel an order, email us within 24 hours of placing it and we'll do our best. Once an order has been dispatched we can't recall it, but our Refund Policy still applies.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law, including the consumer guarantees that goods are of acceptable quality, match their description, and are delivered within a reasonable time.

Questions

Email withinlyjournal@gmail.com — we reply within one business day.